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Stickstreams inspects and tests each unit before it leaves our factory. StickStreams will refund your purchase price for up to 14 days after shipping minus 15% restocking fee. Buyer must return product in all original packaging including plastic sleeves. Buyer pays for return shipment. $25 fee for damaged packaging. Returns must be complete with all parts including remote, stick, plugs, wires, etc. Damaged parts make the purchase unreturnable.
Returns will not be accepted for addons that have stopped working as this is beyond our control and is a common issue with jailbroken or Turbo-Charged Fire Sticks. Configurations and addons are constantly changing.
Returns will not be accepted if a particular show or channel cannot be watched. It is up to the buyer to verify availability of any specific shows or channels prior to purchasing. Most shows and movies may be watched with this device, but there are no guarantees on any specific channel, show or movie as they are controlled by third parties.
Returns will not be accepted in the unlikely event that Amazon releases an update that causes Apps to be removed from the device or to stop working. The buyer assumes this risk.
Returns will not be accepted if the buyer has removed the Apps from the device. If your configuration has been removed contact us and we can arrange to reprogram for a fee.
Log files are maintained to verify your device was sent in working condition. They contain ID / Serial numbers of the remote and FireStick that was shipped. If a different FireStick or Remote is returned then a refund will not be issued.
Buyers must follow the manufactures recommended guidelines for proper operation. The FireStick must receive a “good” WIFI signal that is capable of at least a 20 MBs internet connection. Returns will not be accepted where the device isn’t operational due to improper usage and manufacturers specifications have not been met.